Prism currently offers 4 package levels for residential service in the Oneonta area. Speeds range from 25Mbps to 100Mbps download and 25Mbps to 50Mbps upload.

No, Prism does not have any data limits. We do not limit the amount of GB you may use, we do not compress, or reduce the quality of videos. We provide true, open internet.

Absolutely, Prism does support all streaming media platforms. Our 24Mbps download or higher plans will support multiple media streams at once without an issue.

Prism does support online gaming. We are compatible with all gaming platforms including Xbox, PlayStation, Nintendo, and Steam just to name a few.

Prism now provides a public, unrestricted IP address by default. All IP’s provided are semi-static, and will remain the same as long as the router MAC ID does not change. If you have any questions, please ask our sales staff.

No! Prism does not require a credit check. All of our services are pre-paid, and month-to-month.

No, Prism residential service does not require a contract. Your service is month-to-month. You may cancel at any time.

Prism Residential Services are billed month-to-month. All of our residential services are pre-paid.

Invoices are generated 7 days before they are due, and then emailed as a PDF to the email address on file.

A reminder email is sent 24 hours before the due date, to remind clients that we will by default automatically charge the card on file.

On the due date, our system will charge the card on file, and email you a receipt.

Customers can request to turn off automated payment processing, just contact support and we will disable automated billing for your account. Just be sure to make payment on time, or contact us if you need a few extra days so that your services are not suspended.